WhatsApp, operations, PWA
How Plug A Pro works
The real flow from customer request to provider approval, lead unlock, acceptance, handover, quote, and job updates.
The short version
Step 1
Customer creates a request
Step 2
Ops reviews and dispatches
Step 3
Approved provider unlocks the lead
Step 4
Both sides move into handover and job updates
Your customer journey
From request to handover and job updates
Start on WhatsApp or the PWA
Tell Plug A Pro what service you need, where the job is, your preferred availability, and add photos if they help explain the work.
A structured request is created
Your request becomes a job request in the operations queue. The team can review the details before dispatch, especially when the request needs clarification.
An approved provider accepts
Only providers who have been approved and activated can receive live leads. They see a limited preview first, then unlock and accept before full contact details are released.
You receive the handover
After a successful acceptance, you get the provider's name, contact details, and a secure link to view the handover for that request.
Approve quotes or extra work
Quotes and extra work requests are sent for your approval in writing before the job moves forward.
Track the job status
You receive WhatsApp updates when the provider schedules arrival, is on the way, arrives, starts the job, and completes the work.
Confirm completion
The final job record keeps the quote, status updates, notes, photos, and completion history together for follow-up and support.
Provider journey
From WhatsApp onboarding to credit-unlocked leads
Start provider onboarding on WhatsApp
Share your name, trade categories, service areas, experience, availability, and evidence such as documents or photos.
Operations reviews the application
Plug A Pro reviews the submission in the admin console. If it is rejected, the provider is notified and cannot access marketplace leads.
Approved providers activate their profile
If approved, the provider record is activated. The provider can open the Provider PWA, sign in with phone OTP, review their profile, set availability, and check wallet credits.
Wallet credits make a provider lead-ready
Providers need available credits before they can unlock paid leads. If there are not enough credits, they create a top-up intent and upload proof where required.
Receive a lead preview
When a matching customer request enters dispatch, eligible providers receive a WhatsApp lead notification and can open a secure lead link.
Unlock, then accept or decline
Before full customer details are shown, the system checks provider status, KYC/application state, wallet balance, and lead availability. If checks pass, the wallet is debited, the unlock is recorded, and the provider can accept.
Handover and job execution
After acceptance, the customer is notified, operations visibility is updated, and the provider can contact the customer, quote, schedule arrival, upload notes or photos, and update job progress.
Operations journey
Review, dispatch, wallet review, and monitoring
Review incoming requests
Customer job requests enter an operations view where the team can check service type, location, timing, notes, and uploaded photos.
Dispatch and matching
The dispatch queue can use matching rules or manual override to route the request to providers who cover the category, area, and availability window.
Keep live and test cohorts separate
Marketplace routing keeps internal test users away from live customer/provider traffic so production matching stays clean.
Monitor acceptance, quotes, and payments
Operations tracks accepted leads, quote progress, booking/payment status, provider wallet activity, disputes, and provider application review.
Important checks
The gates that keep the marketplace controlled
Application gate
Pending, rejected, inactive, or suspended providers cannot receive marketplace leads. Approval or rejection is sent back through WhatsApp.
Credit unlock gate
A paid lead must be unlocked with credits before a provider can accept it or see full customer contact details.
Acceptance handover gate
Customer notification and provider contact release happen only after the provider is assigned and the acceptance is committed.
Full customer details are released in stages
A provider first sees a limited lead preview. Full customer contact details are released after the provider passes the eligibility checks, unlocks the lead where required, and accepts the job. Plug A Pro keeps the request, quote approval, job updates, and handover activity on record.
Start the conversation on WhatsApp.
Need a service provider, looking for work, or want to join as a service provider? Start with us on WhatsApp at +27 69 355 2447.